rates is that institutions enter into exclusive dealership agreements with a particular company to offer inmate phone call services, generally favoring the provider who can provide larger commissions to the establishment via their service charges.  A Congressional Wandering Rehabilitation (CURE), that “phone collection calls. prisoners, well above the the service … with commissions on the telephone service … as high as 45-65% of the gross revenue generated by the service. ”  : 29 Federal officials and states have become” dependent on a small group of companies “and the rise of an” industrial penitentiary complex “depends” on public funds “and has” a direct interest in prosecuting or the expansion of the penitentiary system. ”  : 25 The National Sheriffs Association states that contractual arrangements “”.  : 29 Bloomberg Businessweek reported in 2014 that exorbitant rates are typically meant to offset the high commissions paid to facilities that the provider serves. These practices have often been criticized by inmate phone call servicesfamilies, who feel that these providers have exploited their personal situation to make a profit.   The Correctional institutions and law enforcement agencies have generally resisted attempts to reduce these fees, arguing that they provide additional funds to support the operations of an installation, such as security.  
On 9 August 2013, the Federal Communications Commission adopted a report on the high cost of detainee appeals services, with proposals for reform.  A 2013 FCC analysis described how, in some cases, long distance calls are billed six times the outside rate, or in other cases, a fifteen minute call may cost up to 15 times. $.  He also noted that telephone rates have “pushed iinmate phone call services and their friends and families to subsidize everything from the well-being of inmate phone call services to salaries and benefits, general state funds, and staff training.”  At that time, the FCC proposed to cap the charges for inter-prison phone calls at $ 3.75 for 15 minutes.  The proposal was approved in 2014; a cap was also introduced to reduce the high long distance charges that prisoners incur at 11 cents per minute , so that a 15-minute call should not cost more than four dollars. According to the FCC, Global Tel-Link charged up to $ 17.30 for such calls under contracts with institutions in Arkansas, Georgia and Minnesota, which resulted in “unreasonably high” telephone bills for customers. families of the detainees.  In retaliation for the change, service providers have increased rates on local calls.